After you ve pressed 357 into the keypad slowly push the up down button until the garage door moves.
How to disengage genie garage door opener.
Find the up down button on the keypad located toward the bottom of the device.
Push the up down button 3 times to open the garage door.
How to reengage a garage door opener.
If your garage door is stuck in the up position disengaging the garage door opener will release the trolley a piece of the opener that moves along with the door when it goes up and down and it could come crashing down.
Raise the garage door fully.
Pull straight down on the emergency release rope once the door is open.
This prevents the carriage from reconnecting to the opener rail trolley.
Pull the emergency release rope toward the opener motor head.